Meet the team

Your IT support team, when you need it!

Greg Fields
Chief Executive Officer

Greg manages the Better IT Solution business and is focused on a steady growth pattern. Outside of Better IT Solution, he likes to read about Astronomy and High-Tech gadgets. He has a degree in Management from Georgia Institute of Technology.

Chuck Hinsley
Chief Technology Officer
Chuck has been with Better IT Solution since April of 2015. He oversees our level 2 and critical issues, as well as the company’s technological strategic planning. He enjoys playing disc golf, video games, and playing bass guitar. His favorite band: Metallica. His favorite movie: The Count of Monte Christo.

Josh Brown
Operations Manager
Josh joined BITS in 2014. As Ops Manager he strives to keep the company moving as seamlessly as possible. He also manages the Site Managers and makes sure they have what they need to get the job done. When not working he enjoys playing as much Disc Golf as possible, being terrible at guitar, and watching bad movies with good friends.

Favorite Good Movie: The Last Dragon
Favorite Bad Movie: Toxic Avenger
Favorite Book: A Spell for Chameleon

Austin Griffith
Service Desk Manager
Austin joined the BITS team in 2017 and now manages the 24-Hour Service Desk. This includes processing level 1 tickets and communicating with the client through email or phone. Austin holds a business degree and IT certificate from Athens Tech. While being a full-time dad, he enjoys lifting, eating, and spending time with family.

Favorite Movie: Air Bud
Favorite Book: Air Bud: Golden Receiver
Favorite YouTube Channel: Air Bud TV

Will Gray
Project Technical Manager
Will is a native of Toccoa, GA and holds an Associate Degree from North Georgia Technical College as a Network Specialist. Will also has a CompTIA A+ Certification.

Scott Wilbanks

Scott Wilbanks
Project Manager
Scott is a resident of Commerce, Georgia and joined our team in 2020 after a career in healthcare management and service in the United States Army as a Signal Support Systems Specialist. He holds a degree in Business Administration and is an avid sportsman that enjoys all things related to the outdoors. He is also a history buff and enjoys boring his wife and kids with obscure historical facts that no one cares about.

William Dean
Senior Field Technician
William is an Elberton Ga. native and a Field Technician at Better IT Solution. His hobbies are tinkering with small computers, learning about old tech, and video game history. He is currently working on his A+ certification and will start his Security + certification training soon. He has a networking specialist diploma from Athens Tech.

Austin Pierce
Technician Engineer
Austin is from Crystal River, Florida. He joined BITS at the start of 2019 and is currently a Field technician. He enjoys going to national parks and video editing. His hobbies include collecting vintage technology and helping friends in need.

Matt Vandiver
Field Technician
Matt is a native of Clarkesville, GA and holds an Associate Degree from North Georgia Technical College in Web Applications Development. Matt also has a CompTIA A+ Certification and CIW User Interface Design Certification. He is working on his Bachelor’s Degree in Software Engineering.

Jeffrey Teng
Field Technician
Jeffrey is a resident of Toccoa, Ga and joined the BITS team in 2020. He currently serves in the U.S Marine Corps Reserve as a Personnel Retrieval and Processing Specialist. He is also attending WGU in pursuit of his Cyber Security Degree. He enjoys working out, playing video games, and spending time with family.