Our services are both proactive and reactive. On the proactive side:
We can remotely monitor every system’s security and performance, allowing us to anticipate and correct many issues before they occur.
We assign you a dedicated account manager who takes the time to understand your current technology needs and your business goals. As a result, we can help you make the right technology decisions now and in the future.
We help with all your technology purchases, assuring that you get everything you need (and nothing you don’t), all at the lowest prices.
We train your people in the correct usage of the tools they currently have and the new ones you’d like to provide them.
When a problem does occur, we’re always there to help
All of our technicians are highly trained, typically in multiple technologies, and they’re especially talented at working with people who would rather remain non-technical.
We can remotely take control of an unruly PC or server. This frees your employee from wrestling with the problem, the risk of making it worse, and the tedium of the “now do this and tell me what happens” approach you get with ordinary telephone support.
We’ll arrive on site as needed and stay there until the problem is fully resolved.