Managed IT Services For :

Outstanding customer service!

I can safely say that having a group of people that I trust to always do what is in the best interest of my organization and take the time to explain the problems / projects in ways that someone who is not as fluent in the jargon of the technology industry can understand is by far one of, if not the most beneficial aspects of Better IT Solution (BITS).  Yes, technically the BITS team is top-notch, but it is the people that help take that technical expertise and use it in a way that makes any executive feel comfortable taking on any project that their organization may be facing.  I would not trust my IT infrastructure in the healthcare arena to anyone else.

The BITS customer service is by far head and shoulders above those whom I’ve worked with in the past.  The culture of their organization is one where the team members care about the companies that they are working with, and it shows.  I started off by saying it was your customer service but, it is the overall culture and quality of the people whom you choose to represent the BITS brand that really make the difference.

“Your IT infrastructure is far too important to make a mistake.  Trust me when I tell you to trust BITS with all your IT needs”. There was a time that another IT vendor wanted me to hire his people internally to manage all the IT work at HMC.  Safe to say that I advocated strongly against that because I knew how good of a job that you guys did and I would not trust that job to anyone else.

Better IT Solution works so VERY well with our internal IT Team.

There are so many benefits to the Better IT Solution managed IT service group, but if I must narrow it down to one, it is their knowledge, professionalism, and consistency with every customer encounter, regardless of the issue.

Better IT Solution is completely adaptable to each work environment, adapting their skills to accommodate the customer's unique needs and/or workflows.

The Better IT Solution Team works incredibly well with each company, becoming part of the workforce "family".  Each team member displays excellent skills and work ethics.  They keep the individual workplace priorities in focus.  An example is in a hospital setting, each team member is acutely focused on prioritizing and resolving processes which impact patient care.  Better IT Solution is a team of tech-savvy workers who easily apply those skills to improve and maintain existing systems to meet the needs of their customers. They are an excellent team.